SmartPix FAQ

Frequently Asked Questions

Q: What is SmartPix?

Answer

Smartpix.my is a platform to provide professional photography services for athletes in different races and games. It is the first AI facial recognition system to be used in sports photography in Malaysia.

Q: How to search my photo?

Answer
  • 1st, visit www.smartpix.my

  • 2nd, upload your photo / scan your face (click the search icon)

  • 3rd, Download your photo at FOC.

Q: Why Can't I find my photo?

Answer

Our team will upload all photos within the race day ,that is possibility photo is uploading or else our photographer is missing to capture your photo.

Q: Why does the search result show other people?

Answer

Our AI system will algorithm base on your upload photo, and show the result of your photo or cough be your photo.

Q: Do I need to wear the same clothes/accessories when I scan my face as during the event?

Answer

We suggest you wearing your glasses/cap when you scan your face if you used these during the event for optimal results.

Q: How much does the photos cost?

Answer

Nothing. We are giving your the photos for FREE at this moment!

Q: Can I get the high resolution without the watermark photo?

Answer

No, at this moment, we are only proving FREE high resolution 30MP(4480 × 6720px) watermarked photos.

Q: As a photographer, can I upload my photo to this platform?

Answer

Yes,you can contact us atinfo@smartpix.my

Q: As a photographer, how do I make a profit from this platform?

Answer

We will launch this possiblility for our partner photographers in the near future!