Frequently Asked Questions

Smartpix.my is a platform to provide professional photography services for athletes in different races and games. It is the first AI facial recognition system to be used in sports photography in Malaysia.

• 1st, Visit www.smartpix.my

• 2nd, Select the event you want to purchase the photo.

• 3rd, Upload your photo / scan your face (click the search icon)

• 4rd, Select your preferred photo size from the search result and add to cart.

• 5th, Proceed to checkout and purchase the photo.

• 6th, You will receive an email confirmation after the payment is successful, you can download the photo from the email.

• 7th, Alternatively, you can login to Smartpix.my, and navigate to the Order page via My Account > Purchase History, you can download the photo from the FULFILLED orders.

Our team will upload all photos within the race day ,that is possibility photo is uploading or else our photographer is missing to capture your photo.

Our AI system will algorithm base on your upload photo, and show the result of your photo or cough be your photo.

We suggest you wearing your glasses/cap when you scan your face if you used these during the event for optimal results.

Yes, you can purchase the photo without the watermark at

• RM12 for 5 Megapixel

• RM18 for 10 Megapixel

• RM25 for 20 Megapixel

You can login to Smartpix.my, and navigate to the Order page via My Account > Purchase History, you can download the photo from the FULFILLED orders.

Please contact us atinfo@smartpix.my

Please supply your email address and order id for assistance.

Yes, you can contact us atinfo@smartpix.my

Please contact us to arrange a meet up for the details: info@smartpix.my